General Terms and Conditions

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions apply to all guests seeking admission to SE DET! Pianobar Kristiansand.

These General Terms and Conditions may be varied by a specific agreement with SE DET! Pianobar Kristiansand. The fact that an agreement varies some provisions of these General Terms and Conditions does not affect the remaining provisions, which therefore remain in force.

1. ADMISSION REQUIREMENTS

1.1 Age limit

The applicable age limit for SE DET! Pianobar Kristiansand can be found on the SE DET! Pianobar Kristiansand website. All guests seeking admission must meet the age limit to gain entry. Staff and security personnel at SE DET! Pianobar Kristiansand may request identification. SE DET! Pianobar Kristiansand reserves the right to refuse admission if SE DET! Pianobar Kristiansand considers that the identification presented does not provide sufficient assurance that the guests seeking admission meet the admission requirements.

1.2 Dress code

SE DET! Pianobar Kristiansand sets a dress code that guests seeking admission must comply with. The applicable dress code for SE DET! Pianobar Kristiansand can be found on the SE DET! Pianobar Kristiansand website. SE DET! Pianobar Kristiansand reserves the right to refuse admission to guests who do not comply with the applicable dress code.

1.3 Minimum number of guests

As a general rule, there is no minimum number of guests seeking admission. However, a minimum number may be required if a private room is requested.

1.4 Admission

There may be access controls and queues at the entrance to SE DET! Pianobar Kristiansand. This also applies where guests seeking admission have a prior agreement for admission to SE DET! Pianobar Kristiansand. SE DET! Pianobar Kristiansand accepts no responsibility for delays caused by queues at the entrance to SE DET! Pianobar Kristiansand, as SE DET! Pianobar Kristiansand cannot disregard the applicable access-control rules.

1.5 Instructions from SE DET! Pianobar Kristiansand

All guests must follow instructions from staff and security personnel at SE DET! Pianobar Kristiansand. SE DET! Pianobar Kristiansand is entitled to remove anyone who does not follow staff instructions.

2. CONFIRMATION AND CANCELLATION

2.1 General conditions for confirmation and cancellation

If you have entered into an agreement with SE DET! Pianobar Kristiansand for admission to SE DET! Pianobar Kristiansand, a table booking, an event, or another arrangement, you will receive our order confirmation by email or another digital medium.

Once you have received our order confirmation, the agreement is final and binding. However, you may make changes in accordance with the rules set out in these general terms and conditions.

2.2. Written confirmation

The agreement is only final once we have sent you a written order confirmation.

The written order confirmation will contain information about the terms applicable to your agreement with SE DET! Pianobar Kristiansand. Depending on the type of agreement, this may include:

- the agreed services, such as a table reservation, - the date and time frame of the event, - the agreed total price, - details of beverages, - the amount of the reservation fee and deposit, - any other special conditions.

2.3 Cancellation

If the agreement is confirmed for 12 or more participants, cancellation must be made in writing and must reach SE DET! Pianobar Kristiansand no later than 4 weeks before the date of the event.

If the agreement is confirmed for fewer than 12 participants, cancellation must be made in writing and must reach SE DET! Pianobar Kristiansand no later than 2 weeks before the date of the event.

2.4 Compensation payable upon cancellation

If you notify SE DET! Pianobar Kristiansand of cancellation or a reduction of more than 10% more than 6 days before the event, SE DET! Pianobar Kristiansand is entitled to compensation equal to 50% of the price of the cancelled services.

If you notify SE DET! Pianobar Kristiansand of cancellation or a reduction of more than 10% less than 6 days before the event, SE DET! Pianobar Kristiansand is entitled to compensation equal to 75% of the price of the cancelled services.

2.5 Payment of incurred costs

If you notify SE DET! Pianobar Kristiansand of cancellation, you must, in addition to the compensation specified in clause 2.4, pay the costs incurred by SE DET! Pianobar Kristiansand for services that cannot be cancelled, such as music, performing artists, specially purchased goods, hired equipment, and similar items. SE DET! Pianobar Kristiansand must provide documentation of the incurred costs upon request.

2.6 Failure to attend

If you fail to attend on the date of the event, SE DET! Pianobar Kristiansand is entitled to payment of the full agreed price, including costs incurred under clause 2.5.

3. CHANGES

3.1 Changes

Changes to the order confirmation sent to you must be made in writing within the deadlines specified in these terms and conditions. Changes are only valid if accepted in writing by both parties.

4. RESERVATION FEE AND DEPOSIT

4.1 Reservation fee

If you must pay a reservation fee, this will be stated in the order confirmation, which will also specify a payment deadline.

If the reservation fee is not paid on time, SE DET! Pianobar Kristiansand is entitled to cancel the agreement without you being entitled to bring any claim against SE DET! Pianobar Kristiansand.

The fee will be deducted from the final bill, but will not be refunded if you cancel, regardless of when cancellation occurs.

4.2 Deposit

If you must pay a deposit, this will be stated in the order confirmation.

If the deposit is not paid on time, SE DET! Pianobar Kristiansand is entitled to cancel the agreement without you being entitled to bring any claim against SE DET! Pianobar Kristiansand.

The deposit will be deducted from the final bill.

If cancellation is made on time, the deposit will be refunded.

If cancellation is late, SE DET! Pianobar Kristiansand is entitled to apply the deposit towards payments under clauses 2.4, 2.5 and 2.6, without thereby waiving its entitlement to payments under the agreement and these general terms and conditions.

5. CANCELLATION BY THE VENUE OR RELOCATION

5.1 Cancellation by the venue

SE DET! Pianobar Kristiansand is entitled to cancel no later than 4 weeks before the event without you being entitled to bring any claim as a result.

If SE DET! Pianobar Kristiansand cancels less than 4 weeks before the event and cannot offer relocation under clause 5.2, SE DET! Pianobar Kristiansand must compensate you for the additional costs of holding the event elsewhere. However, compensation cannot exceed the profit SE DET! Pianobar Kristiansand would have made on the cancelled event.

5.2 Relocation

If SE DET! Pianobar Kristiansand cancels, SE DET! Pianobar Kristiansand is entitled to offer to hold the event at a venue other than SE DET! Pianobar Kristiansand, provided that SE DET! Pianobar Kristiansand reduces the agreed price by 10%.

If you decline the relocation offered by SE DET! Pianobar Kristiansand, the agreement terminates. In that case, no compensation may be claimed under clause 5.1.

6. COMPLAINTS

6.1 Written complaint

If you wish to complain about the delivery of the event, you must submit a written complaint to SE DET! Pianobar Kristiansand.

6.2. Complaint deadline

To be on time, the complaint must be received by SE DET! Pianobar Kristiansand no later than 1 week after the event.

6.3 Content of the complaint

The complaint must be specific and identify the particular aspects of the delivery of the event that you consider were not in accordance with the agreement.

7. LIMITATION OF LIABILITY

7.1 Liability of SE DET! Pianobar Kristiansand

SE DET! Pianobar Kristiansand is only liable if it can be demonstrated that SE DET! Pianobar Kristiansand acted intentionally or with gross negligence.

The liability of SE DET! Pianobar Kristiansand for damages is limited to the profit SE DET! Pianobar Kristiansand would have made on the cancelled event; see also clause 5.1.

7.2 Force majeure

Circumstances beyond the control of SE DET! Pianobar Kristiansand, including third-party labour disputes or strikes, fire, natural disasters, war or warlike conditions, seizure, currency restrictions, rebellion or widespread unrest, import bans, or subcontracted supplies affected by any of these circumstances that can be replaced without exceptionally onerous terms, exempt SE DET! Pianobar Kristiansand from liability if they prevent the event from taking place or make holding the event unreasonably burdensome.

7.3 Cancellation for other reasons

If SE DET! Pianobar Kristiansand is unable to deliver the event, table booking, etc., due to health-related circumstances, including a pandemic, epidemic or similar disease outbreak, public-law restrictions or closure orders, restrictions preventing the event from taking place, quarantines, or similar circumstances, SE DET! Pianobar Kristiansand is entitled to cancel the event, etc., without notice and without any liability of any kind being asserted against SE DET! Pianobar Kristiansand, including claims for damages or a price reduction.

8. DISPUTE RESOLUTION

8.1 Governing law

The agreement, of which these general terms and conditions form an integral part, is governed by Danish law.

8.2 Jurisdiction

Any dispute concerning the agreement must be resolved by the ordinary courts, with Copenhagen City Court as the agreed court of jurisdiction.